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1.1. ORDER HANDLING
All orders are processed and dispatched from our stores or head office in Queenstown. Our team will do their best to ensure a swift order handling, which usually means within 1-3 weekdays, Sale stock is kept off site and may take up to 5 working days to be processed. Once your order has been dispatched you will receive a final order confirmation.
Please bear in mind that order handling might be delayed during peak periods, e.g. around collection launches and sale season.
1.2. DELIVERY TIME
New Zealand: 1-3 working days | Tracked
Australia: 5-10 working days | Tracked DHL
Rest of the world: 5-10 working days | Tracked DHL
The courier company will endeavour to deliver items (correctly addressed) within the delivery target for the “said” service. However, we do not guarantee delivery of your item within these delivery targets. Please make sure parcels are left in a secure place if being left on a leave authority or we recommend delivering to a work address to ensure safe arrival.
1.3. DELIVERY RATES
New Zealand: Free on orders over $300
Australia: $35 NZD | Free on orders over $500
Rest of the world: $80 NZD | Free on orders over $750
1.4. TRACK AND TRACE 4. TAXES AND DUTIES
All our shipments are tracked. Once your order has been dispatched you will receive a track and trace number by e-mail. On rare occasions, the tracking number does not come through and in these cases feel free to contact our customer service for information about the package.
1.5. TAXES AND DUTIES
Any deliveries within New Zealand will not incur any duties or taxes, however for orders being shipped outside of New Zealand, Angel Divine will not be held responsible for any customs or duties charges that may be incurred on delivery into customs. Customs policies vary from country to country we recommends that you contact your local customs office for further information.
Any and all applicable custom fees, taxes and duties are the sole responsibility of the customer. By law we must state the full value of your order on the package, and the product descriptions accurately, this determines the applicable fees. We can not send items as a gift if that is not the true intention. If you refuse a shipment due to the cost of customs duties and taxes, this amount will be deducted from your return upon arrival back to New Zealand. Any return shipping costs incurred will also be deducted.
1. RETURNS AND EXCHANGES
1.1. RETURNS
All full priced goods ordered through our online store can be returned for a refund less shipping and handling and a 2% restocking fee, within 7 days of receipt of goods. While the returned package is in transit it is under the customer's responsibility. Therefore we always advise using a courier with a traceable service. Please bear in mind that return expenses will not be refunded. If you live nearby you are also welcome to return your order to the staff in our stores.
To return your order email hello@angeldivine.co.nz with your order details and reason for return. You will then receive an email with return instructions from one of the team. We aim to process returns within 5 days of receiving your parcel.
Product(s) must be returned in unused condition including original and intact labels, hang tags and packaging.
Sale items can not be returned or refunded. These items are for final sale. This does include sale promotions with automatic discounts. Please choose wisely and do not hesitate to contact us for any further assistance regarding sizing and fit. Contact us via email at hello@angeldivine.co.nz.
Any items that arrive to us outside of our policy guidelines will be be returned to you.
1.2. REFUNDS
Once we receive your return your refund will automatically be processed and the money will be transferred back to the card (and linked account) that made the purchase. Normally it takes a few working days for the refund to go through, however, for international credit cards, this process can be prolonged. Please do not hesitate to contact customer service to get an update on your return/refund.
1.3. EXCHANGES
We exchange goods bought online within 7 days of receipt. Please note that we are only able to offer size exchanges, which depends on our stock availability. The returning shipping costs are at your own expense, however, we will cover the outgoing shipping when sending you the exchanged product(s) if the order is within New Zealand.
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