Returns & Exchanges

1. RETURNS AND EXCHANGES

1.1. RETURNS

All full priced goods ordered through our online store can be returned for a refund less shipping and handling and a 2% restocking fee, within 7 days of receipt of goods. While the returned package is in transit it is under the customer's responsibility. Therefore we always advise using a courier with a traceable service. Please bear in mind that return expenses will not be refunded. If you live nearby you are also welcome to return your order to the staff in our stores.

To return your order email hello@angeldivine.co.nz with your order details and reason for return. You will then receive an email with return instructions from one of the team. We aim to process returns within 5 days of receiving your parcel.

Product(s) must be returned in unused condition including original and intact labels, hang tags and packaging.

Sale items can not be returned or refunded. These items are for final sale. This does include sale promotions with automatic discounts. Please choose wisely and do not hesitate to contact us for any further assistance regarding sizing and fit. Contact us via email at hello@angeldivine.co.nz.

Any items that arrive to us outside of our policy guidelines will be be returned to you.

1.2. REFUNDS

Once we receive your return your refund will automatically be processed and the money will be transferred back to the card (and linked account) that made the purchase. Normally it takes a few working days for the refund to go through, however, for international credit cards, this process can be prolonged. Please do not hesitate to contact customer service to get an update on your return/refund.

1.3. EXCHANGES

We exchange goods bought online within 7 days of receipt. Please note that we are only able to offer size exchanges, which depends on our stock availability. The returning shipping costs are at your own expense, however, we will cover the outgoing shipping when sending you the exchanged product(s) if the order is within New Zealand.