Shipping

Find out the latest shipping updates here for your area https://www.nzpost.co.nz/contact-support/domestic-delivery-updates

1.1. ORDER HANDLING

All orders are processed and dispatched from our stores or head office in Queenstown. Our team will do their best to ensure a swift order handling, which usually means within 1-3 weekdays, Sale stock is kept off site and may take up to 5 working days to be processed. Once your order has been dispatched you will receive a final order confirmation. 

Please bear in mind that order handling might be delayed during peak periods, e.g. around collection launches and sale season.

1.2. DELIVERY TIME

New Zealand: 1-3 working days | Tracked
Australia: 5-10 working days | Tracked DHL
Rest of the world: 5-10 working days | Tracked DHL

The courier company will endeavour to deliver items (correctly addressed) within the delivery target for the “said” service. However, we do not guarantee delivery of your item within these delivery targets. Please make sure parcels are left in a secure place if being left on a leave authority or we recommend delivering to a work address to ensure safe arrival.

1.3. DELIVERY RATES

New Zealand: Free on orders over $300
Australia: $35 NZD | Free on orders over $500
Rest of the world: $80 NZD | Free on orders over $750

1.4. TRACK AND TRACE 4. TAXES AND DUTIES

All our shipments are tracked. Once your order has been dispatched you will receive a track and trace number by e-mail. On rare occasions, the tracking number does not come through and in these cases feel free to contact our customer service for information about the package.

1.5. TAXES AND DUTIES

Any deliveries within New Zealand will not incur any duties or taxes, however for orders being shipped outside of New Zealand, Angel Divine will not be held responsible for any customs or duties charges that may be incurred on delivery into customs. Customs policies vary from country to country we recommends that you contact your local customs office for further information.

Any and all applicable custom fees, taxes and duties are the sole responsibility of the customer. By law we must state the full value of your order on the package, and the product descriptions accurately, this determines the applicable fees. We can not send items as a gift if that is not the true intention. If you refuse a shipment due to the cost of customs duties and taxes, this amount will be deducted from your return upon arrival back to New Zealand. Any return shipping costs incurred will also be deducted.